Managed devices
Welch Allyn Service Tool provides features that can help you manage and maintain your inventory of supported
Welch Allyn products. The Welch Allyn Service Tool install connects directly to Welch Allyn Customer Service.
This system automatically receives firmware updates and feature upgrades for your supported products.
Maintained device list
Managing your product inventory begins with establishing your offline device list. After you add a device to this list,
it is registered with the Welch Allyn Service Tool.
Select Administration > Maintained devices from the Welch Allyn Service Tool menu bar to edit your Maintained
device list. The dialog shows your current list of offline devices and a list of all devices currently online with the
Welch Allyn Service Tool. Select a device from the Connected devices pane and click Add to Maintained Devices.
You may remove a device from your Maintained device list by selecting it from the Maintained devices pane and
clicking Delete. Once you add a device to the Maintained device list, you may receive work orders for that device on
your work list.
Work list
The work list provides information about service actions – referred to as work orders - that are waiting for you to
perform on your Maintained devices.
Work orders may include periodic calibrations, upgrades, or license installations. To complete an open work order,
connect the device requiring service to Welch Allyn Service Tool and perform the required action as you normally
would.
The Welch Allyn Service Tool automatically downloads updates for Connected devices. Click Request Work
Orders to query for any updates available for your Maintained devices. Any available updates display in your work
list.
Install a license
When you purchase a licensed upgrade for Welch Allyn Service Tool or a supported product you receive an
authorization code from Welch Allyn Customer Service. This code enables you to activate the new feature(s) through
the Welch Allyn Service Tool Install License feature.
Select Administration > Install license from the Welch Allyn Service Tool menu bar to begin. Select Service tool
license or Medical device license, enter your authorization code, and click Activate.
If the selected device is online, your license activates immediately. If the selected device is not online, the license
activates for later installation to the device and a license installation action is available on your work list.
If there is any error in the activation process, confirm that you entered the correct authorization code, check your
internet connection, and try again. If you cannot clear the problem, contact Welch Allyn Technical Support for
assistance.
Device recovery
In an unlikely event, a supported device may fail and is unable to boot its operating firmware. Reasons for such a
failure may include device memory errors or an interrupted device upgrade, among other possible causes. If this
happens the device may display on your device list as a “Platform Bootloader” device.
Welch Allyn Service Tool includes a plug-in for the Platform Bootloader device. The plug-in allows a Welch Allyn
service technician to attempt device recovery by reinstalling the device firmware. Contact Welch Allyn Technical
Support for assistance if device recovery is needed.
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| OpenTopic | Managed devices
(7 pages)
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