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Customer Support
Obtaining Factory Service
Hand Held Products provides service for all its products through a service center
located at its manufacturing facilities in Skaneateles, New York. To obtain
warranty or non-warranty service, return the unit to Hand Held Products (postage
paid) with a copy of the dated purchase record attached.
In the United States, please contact the Hand Held Products’ Product Service
Department at the address/telephone number listed below to obtain a Return
Material Authorization number (RMA #).
Main Office
Welch Allyn Data Collection, Inc. (d/b/a Hand Held Products)
4619 Jordan Road
P.O. Box 187
Skaneateles Falls, New York 13153-0187
Product Service Department
Telephone: (315) 685-4278
or
685-4360
Fax: (315) 685-4156
For service in Europe, please contact your Hand Held Products’ representative
(at the address that follows) or your local distributor.
European Office
Hand Held Products, Ltd.
Hondsruglaan 87 D
5628 DB Eindhoven
The Netherlands
Telephone: Int+ 31 40 242 4486
Fax: Int+ 31 40 242 5672
United Kingdom Office
Hand Held Products (UK) Ltd.
Dallam Court
Dallam Lane
Warrington
Cheshire WA2 7LT
United Kingdom
Telephone: Int+44 (0) 1 925 240055
or
Int+353 1 216 0070
Fax: Int+44 (0) 1 925 631280
or
Int+353 1 295 6353
For service in Asia, please contact your Hand Held Products’ representative (at
the address that follows) or your local distributor.
- Hand Held Linear Imager 1
- Canadian Notice 3
- UL and cUL Statement 4
- LED Safety Statement 4
- TÜV Statement 4
- C-TIC Statement 4
- Table of Contents 5
- Chapter 3 - Output 6
- Chapter 4 - Data Editing 6
- Chapter 5 - Data Formatting 7
- Chapter 7 - Symbologies 7
- Chapter 8 - Cloning 10
- Chapter 9 - Visual Menu 10
- Chapter 10 - Interface Keys 10
- Chapter 11 - Utilities 10
- Chapter 12 - Default Charts 11
- Chapter 15 - Maintenance 12
- Chapter 16 - Customer Support 12
- About This Manual 13
- Unpacking the Scanner 14
- IT3800 Scanner Identification 15
- IT3900 Scanner Identification 15
- (Keyboard Wedge) 16
- Plug and Play 18
- 11 and 3800LR-15 modelsonly 21
- (Default for -11 Models) 21
- Default=USBKeyboard (PC) 22
- USB Converter 23
- OCIA Interface 24
- Nixdorf OCIA Interface 25
- Default=P1 26
- Keyboard Wedge Connection 27
- Terminal ID 28
- Supported Terminals 29
- Keyboard Country 30
- Keyboard Style 31
- Keyboard Modifiers 32
- NumericKeypad Mode: 33
- AutomaticDirect Connect: 33
- Serial Port Connection 34
- Default=9600 35
- (continued) 37
- RS-232 Handshaking 38
- Default=Code 39 Format 39
- Default=25inches/second 40
- Default=Black High 40
- Default=Idle 41
- Default=60 41
- Default=50ms 42
- Default=270 s/s 43
- Default=High 43
- Default=Normal 44
- Default=Voting Normal 44
- =Don’t Reduce Quite Zone 44
- Default=Short 45
- Default=NoDelay 46
- Manual/Serial Trigger: 46
- Defaultfor 46
- Serial Trigger Time Out: 46
- Presentation Mode: 48
- Prefix/Suffix Overview 49
- To Add a Prefix or Suffix: 50
- Prefix Selections 52
- Suffix Selections 52
- Symbology Chart 53
- Default=Enable 55
- Prefix Scanned Data Suffix 56
- Interfunction Delay 58
- Intermessage Delay 58
- To Add a Data Format 59
- Other Programming Selections 60
- Data Format Editor Commands 60
- Search Commands 61
- Miscellaneous Commands 61
- Data Format Editor 62
- Default= 63
- Data Formatter On 63
- Secondary RS-232 Connection 65
- Default=36scans/second 66
- Default=WhiteHigh 66
- Default=Disable 67
- Manual Trigger: 67
- Default=Manual Trigger 67
- All Symbologies On 69
- Default=Don’t Transmit 70
- Default = No Check Character 71
- No Check Character 71
- Concatenation 72
- Default= Don’t 74
- Transmit 74
- Code 39, continued 76
- Default = No Check Digit 79
- Interleaved 2 of 5, continued 80
- Code 2 of 5 82
- IATA Code 2 of 5 83
- Matrix 2 of 5 84
- Default=Two Check Digits 85
- Code 11, continued 86
- Code 128, continued 88
- Default=AIM Telepen Output 89
- Telepen, continued 90
- Default=On 100
- Default = Off 100
- Validate and Transmit 104
- Validate,butDon’tTransmit 104
- MSI, continued 105
- Message Length 106
- RSS-14 Limited 107
- RSS-14 Expanded 108
- China Post Code 109
- Default=Off 111
- Procedure 113
- Visual Menu 115
- Upgrading USB Firmware 116
- Interface Keys 117
- Supported Interface Keys 119
- Show Software Revision 123
- Show Data Format 123
- Default Charts 125
- Wand Emulation Selections 126
- Output Selections 126
- Data Editing Selections 127
- Codabar Selections 127
- Code 39 Selections 127
- Interleaved 2 of 5 Selections 128
- Code 93 Selections 128
- Code 2 of 5 Selections 128
- IATA Code 2 of 5 Selections 128
- Matrix 2 of 5 Selections 128
- Code 11 Selections 129
- Code 128 Selections 129
- Telepen Selections 129
- EAN/JAN 13 130
- EAN/JAN 8 130
- MSI Selections 131
- Plessey Selections 131
- RSS-14 Selections 131
- PDF417 Symbology Selections 131
- Menu Command Syntax 133
- Query Commands 134
- Responses 135
- Examples of Query Commands 135
- Trigger Commands 136
- Menu Commands 137
- Selection 138
- Serial Command 138
- PDF417 Wand Emulation 139
- Prefix/Suffix Selections 140
- Data Formatter Selections 140
- Symbologies 141
- Parameter Specification 149
- Standard Cable Pinouts 151
- Standard Cable Pinouts 152
- Serial Output 154
- Scan Maps 156
- 13/15 mil 158
- Caution: 161
- Troubleshooting 162
- Application Support 164
- Product Service Department 165
- E-mail: [email protected] 167
- Limited Warranty 168
- Sample Symbols 170
- Vehicle Registration 171
- 123456-9$ 171
- Programming Chart 172
- 4619 Jordan Road 174
- P.O. Box 187 174
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